q897 Terms & Conditions

Introduction

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and q897 ("q897", "we", "us", "our"), governing your access to and use of the q897 online casino and sports betting platform accessible at https://q897.net and any associated mobile applications or services (collectively, the "Platform").

By completing registration, accessing your q897 account via the q897 login page, making a deposit, or placing any wager on the Platform, you confirm that you have read these Terms in full, that you understand them, and that you agree to be legally bound by them. If you do not agree with any part of these Terms, you must not use the Platform.

q897 reserves the right to update or amend these Terms at any time. Continued use of the Platform following the publication of revised Terms constitutes acceptance of those revisions. Players are encouraged to review these Terms periodically.

Definitions

For the purposes of these Terms, the following definitions apply:

• "Account" means the individual account registered by a Player on the q897 Platform, accessed via the q897 login page.
• "Balance" means the total PKR funds held within a Player's q897 Account at any given time, inclusive of real-money deposits and any credited bonus funds.
• "Bonus Funds" means any promotional credits, free spins values, or free bet amounts credited to a Player's Account by q897 under a promotional offer.
• "Platform" means the q897 website at https://q897.net, including all casino games, sports betting markets, live dealer tables, instant games, and account management features.
• "PKR" means Pakistani Rupee, the primary transactional currency of the q897 Platform.
• "Wager" means any real-money or bonus-funds bet placed by a Player on any game, event, or market available on the q897 Platform.
• "KYC" means Know Your Customer — the identity and age verification process q897 uses to confirm a Player's identity, age, and payment details prior to processing withdrawals.
• "Self-Exclusion" means a voluntary restriction applied to a Player's Account that prevents access to the Platform for a defined or indefinite period, as described in Section 8 of these Terms.

Eligibility

Use of the q897 Platform is strictly limited to individuals who satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout their use of the Platform:

• You are at least 21 years of age. q897 does not permit any person under the age of 21 to register, access, or use the Platform in any capacity whatsoever.
• You are legally permitted to participate in online gambling and sports betting under the laws applicable to you in your jurisdiction of residence.
• You are acting on your own behalf as an individual and not on behalf of any third party, company, or organisation.
• You do not currently hold an active self-exclusion order, cooling-off period, or responsible gaming restriction on your q897 Account that would prohibit access.
• You are not a current employee, director, officer, contractor, or immediate family member of q897 or any of its affiliated service providers.

q897 reserves the right to decline registration or suspend any Account where there are reasonable grounds to believe that eligibility criteria are not met, without being obligated to provide specific reasons for that decision.

Account Registration

To access the full q897 Platform, you must register an Account via the q897 registration page and complete any required KYC verification. The following rules apply to Account registration and management:

• One Account Only: Each individual is permitted to hold a single q897 Account. Opening or operating more than one Account — whether under the same name, email address, payment method, device, or IP address — is strictly prohibited and will result in the suspension of all associated Accounts.
• Accurate Information: All registration information you provide must be accurate, complete, and current. You must notify q897 promptly if any of your registered details change, particularly email address, phone number, or payment method details.
• Account Security: You are solely responsible for maintaining the confidentiality of your q897 login credentials. You must not share your username, password, or authentication codes with any other person. q897 will not be liable for any loss or damage arising from unauthorised access to your Account resulting from your failure to keep your credentials secure.
• KYC Verification: q897 may request identity verification documents at any stage, including National Identity Card (CNIC), passport, or other government-issued photo ID, along with proof of payment method ownership. Failure to provide satisfactory documentation within a reasonable timeframe may result in withdrawal restrictions or Account suspension.
• Account Closure: You may request the closure of your q897 Account at any time by contacting q897 support via live chat. Any remaining real-money balance will be returned to your registered withdrawal method following completion of any outstanding KYC requirements.

Deposits & Withdrawals

q897 operates a PKR-native payment environment. All Account balances, deposits, and withdrawals are denominated in Pakistani Rupees. The following terms apply to financial transactions on the Platform:

• Accepted Methods: q897 accepts deposits and processes withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard. Supported methods may be updated from time to time; current options are displayed at the q897 cashier page.
• Minimum Deposit: Minimum deposit amounts vary by payment method and are displayed at the point of deposit. q897 does not charge deposit fees, though your payment provider may apply their own charges.
• Withdrawal Processing: Withdrawal requests are processed to the same payment method used for the relevant deposit where technically possible. q897 targets same-day processing for verified accounts, though actual receipt of funds depends on the timelines of the receiving financial institution.
• KYC Requirement: All withdrawal requests are subject to satisfactory completion of q897's KYC process. q897 reserves the right to withhold withdrawal processing pending identity and payment verification.
• Source of Funds: q897 may request evidence of the source of funds deposited to your Account where required for compliance purposes. Failure to provide satisfactory evidence may result in withdrawal restrictions.
• Chargeback Policy: Initiating a chargeback or payment dispute through your bank or payment provider in respect of a q897 deposit constitutes a breach of these Terms and will result in immediate Account suspension and referral to relevant recovery processes.

Bonuses & Promotions

q897 offers bonuses, deposit match promotions, free bet credits, and other promotional incentives to eligible Players. All promotions are subject to the following general terms, in addition to any specific terms published with each individual offer:

• Wagering Requirements: Bonus Funds credited to your Account must be wagered a specified number of times before they — or any winnings derived from them — become eligible for withdrawal. The applicable wagering requirement will be stated clearly at the time the bonus is offered.
• Eligible Games: Not all games on q897 contribute equally to the satisfaction of wagering requirements. Contribution rates by game category are published in the relevant promotion's specific terms. Live dealer games and sports bets may have different contribution rates to slots.
• Bonus Expiry: All Bonus Funds and associated wagering requirements expire within the timeframe specified in the relevant promotion's terms. Expired bonus funds are forfeited and will be removed from your Account balance without notice.
• One Bonus at a Time: Unless specifically stated otherwise, only one active bonus may be held in a q897 Account at any time. Accepting a new bonus while another is active may result in the forfeiture of the earlier bonus.
• Abuse Prevention: q897 reserves the right to void bonus credits and any associated winnings, and to suspend Accounts, where there is evidence of bonus abuse, the use of multiple accounts to claim the same promotion, or any other conduct intended to exploit promotional offers in a manner contrary to their intended purpose.
• Promotional Changes: q897 reserves the right to modify, suspend, or discontinue any promotion at any time. Changes will not affect bonuses already credited to active Accounts unless there is evidence of a breach of these Terms.

Betting Rules

The following general rules apply to all Wagers placed on the q897 Platform, including cricket betting, sports betting, casino games, live dealer tables, and instant games:

• Finality of Wagers: Once a Wager has been confirmed and accepted by the q897 Platform, it cannot be cancelled, amended, or reversed by the Player, except where q897's specific product rules provide for in-play cash-out options.
• Payout of Winnings: Verified winning Wagers will be credited to your Account Balance promptly following settlement. The timing of settlement depends on the conclusion of the relevant event or game round.
• Void Wagers: q897 reserves the right to void any Wager that was placed based on an error in the odds, a system error, or where the outcome of the relevant event has been determined to be affected by fraud, match-fixing, or any form of corruption. Voided Wagers will be refunded to your Account Balance.
• Cricket & Sports Betting: Cricket betting on q897, including PSL markets and ICC event markets, is governed by the specific sports betting rules published in the q897 sportsbook section. In the event of a conflict between those specific rules and these general Terms, the specific rules prevail.
• Maximum Winnings: q897 applies maximum payout limits per event, per market, and per Player per day. These limits are published in the relevant game and sportsbook rules. q897 is not obligated to pay winnings in excess of applicable maximum payout limits.
• System Errors: In the event of a platform or software malfunction that results in a Wager being placed or settled incorrectly, q897 reserves the right to void affected Wagers and process corrective adjustments to Account Balances.

Responsible Gaming

q897 is committed to promoting responsible gaming across its entire player base. q897 provides a range of tools to help Players maintain control over their gambling activity. These tools are accessible from your Account dashboard following q897 login:

• Deposit Limits: Set daily, weekly, or monthly PKR deposit limits that prevent you from depositing more than your self-defined budget. Limit reductions take effect immediately; increases are subject to a cooling-off period.
• Loss Limits: Define the maximum amount you are willing to lose within a given time period. Once the limit is reached, your Account will be restricted from placing further Wagers for the remainder of that period.
• Session Time Limits: Set an automatic logout timer that ends your session after a specified duration of continuous play.
• Cooling-Off Periods: Temporarily suspend your Account for a period of your choice — from 24 hours up to 6 weeks. During a cooling-off period, you will not be able to log in, deposit, or wager on q897.
• Self-Exclusion: Permanently close your q897 Account and prevent re-registration for a minimum period of 6 months. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

If you are concerned about your gambling habits or those of someone you know, q897 strongly encourages you to visit our dedicated Responsible Gaming page for further resources and guidance.

Prohibited Conduct

The following conduct is strictly prohibited on the q897 Platform. Engaging in any of the activities listed below constitutes a material breach of these Terms and may result in immediate Account suspension, forfeiture of Account Balance, and referral to law enforcement where appropriate:

• Using automated software, bots, scripts, or artificial intelligence tools to place Wagers or interact with the Platform in a manner not intended for human users.
• Exploiting software bugs, platform errors, or pricing mistakes to gain an unfair advantage, including but not limited to arbitrage strategies designed to guarantee profit regardless of outcome.
• Colluding with other Players to manipulate game outcomes, including chip-dumping in poker or coordinated betting strategies in live casino games.
• Using the Platform to launder money, process fraudulent payments, or engage in any other financial crime.
• Opening multiple Accounts for the purpose of claiming multiple welcome bonuses or otherwise circumventing per-player promotional limits.
• Providing false, inaccurate, or misleading information during registration, KYC verification, or any other account management process.
• Accessing the q897 Platform from a jurisdiction where online gambling is explicitly prohibited by local law, where q897 has specifically identified and blocked such jurisdiction.

Intellectual Property

All content on the q897 Platform, including but not limited to the q897 brand name, logo, game graphics, software, text, imagery, audio, and user interface design, is the exclusive intellectual property of q897 or its licensed third-party providers. Nothing in these Terms grants you any right, licence, or interest in any q897 intellectual property.

You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the q897 Platform without prior written permission from q897. Unauthorised use of q897 intellectual property will be pursued to the fullest extent permitted by applicable law.

Limitation of Liability

To the maximum extent permitted by applicable law, q897 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive loss or damage arising from:

• Your use of, or inability to access, the q897 Platform or any game or service available on it.
• Any interruption, suspension, or termination of Platform services, whether planned or unplanned.
• Any loss of data, Account Balance, or potential winnings arising from a technical failure, system error, or third-party service outage beyond q897's reasonable control.
• Any decision made by q897 to void a Wager or suspend an Account in accordance with these Terms.
• Unauthorised access to your Account arising from your failure to secure your q897 login credentials.

q897's total aggregate liability to you in respect of any claim arising from your use of the Platform shall not exceed the total amount you deposited to your Account in the 30 days preceding the event giving rise to the claim.

Privacy & Data

q897 collects, processes, and stores personal data in accordance with its Privacy Policy, available at q897.net/privacy-policy. By registering an Account, you consent to q897 processing your personal data as described in the Privacy Policy.

Personal data collected during registration, KYC verification, and Platform use — including your name, CNIC details, contact information, and transactional data — is used solely for the purposes of account management, KYC compliance, fraud prevention, and responsible gaming obligations. q897 does not sell personal data to third parties for marketing purposes.

Amendments to These Terms

q897 reserves the right to amend, update, or replace these Terms at any time. Where changes are material, q897 will use reasonable efforts to notify registered Players by email or by a notice displayed on the Platform following q897 login.

Continued use of the q897 Platform after the publication of amended Terms constitutes your acceptance of those changes. If you do not accept any revised Terms, you must cease using the Platform and may request Account closure by contacting q897 support via live chat.

Governing Law & Disputes

These Terms and any dispute arising from your use of the q897 Platform shall be governed by and construed in accordance with applicable international online gaming regulations and the laws of the jurisdiction under which q897 operates its gaming licence.

In the event of a dispute between you and q897, you should first contact q897 support via live chat to seek an informal resolution. q897 commits to responding to all formal disputes within 10 business days of receipt. If a dispute cannot be resolved informally, it may be escalated to the relevant regulatory body in accordance with q897's licensing conditions.

You agree that any claim you raise against q897 must be brought within 6 months of the event giving rise to the claim. Claims brought after this limitation period will not be considered.

Contact Information

If you have any questions about these Terms & Conditions, wish to raise a dispute, or need assistance with your q897 Account, please contact the q897 support team:

• Live Chat: Available 24/7 via the q897 Platform after q897 login
• Email: [email protected] (plain text — not a clickable link)

q897's support team is available around the clock and is staffed by agents familiar with the needs of Pakistani players. Response times via live chat are typically under 5 minutes. Email responses are provided within 24 hours of receipt.